Tutte le offerte di lavoro Responsabile servizio clienti

Giorgio Armani S.p.A. The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. Context and purpose of the job Within the Sales Department of our brand Emporio Armani, you will join the Customer Service Team which provides our clients with an efficient, taylor-made service, promoting customer centricity. As we are an international company, you will work with different countries and markets having the opportunity to deepen your commercial skills and to use both Italian and English. ResponsibilitiesSupport in daily contact with important clients providing them with efficient help, specifically with returned orders and exchange of merchandiseCollaborate with the Finance and Logistics teams to ensure compliance with payment terms and adherence to shipping deadlinesWork closely with the Sales teams to effectively manage client accountsAssist in managing the order entry system: check the pool of clients assigned, generate orders to the production companyVerify price lists, sales agreements, discounts, returns, commissionsPrepare and share detailed reports with your manager RequirementsBachelor’s degree in Languages, Business, or a related fieldFluency in Italian and English (both written and spoken)Knowledge of Excel and general MS Office applicationsGood communication and interpersonal skills, with a client-centric approachFluency in additional languages beyond English and Italian, especially those relevant to key markets will be a plus We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.

GV-Milan HQ Country: Italy City: Milan, Piazza Einaudi, 4 Contract Type: Regular Department: MKT & Communication | Global CRM Experience Required: 1-3 years Mode: Hybrid Founded by Gianni Versace in 1978, Versace is built on the principle of freedom - empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max. It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life. Throughout, the House wields the codes of luxury and classicism to ignite a daring new path, under the creative direction of Chief Creative Officer Dario Vitale. Your Opportunity: As a Customer Journey Campaign Specialist, you will support the planning, execution, and optimization of multi-channel marketing campaigns within Salesforce Marketing Cloud (SFMC). Reporting to the Customer Journey Associate Manager, the role involves building customer journeys, managing audience segmentation, ensuring data accuracy, and analyzing campaign performance. Your Contribution: Build and deploy campaigns using SFMC tools (Journey Builder, Automation Studio, Email Studio). Manage calendar of emails, client segmentation, personalization (AMPScript), and dynamic content. Coordinate campaign briefs, assets, timelines, and QA across teams. Oversee audience management: segment of customer groups and define data-driven criteria for campaign delivery. Monitor performance (A/B tests, reports, heatmaps) and optimize journeys. Ensure compliance with data governance and deliverability standards. Collaborate with Marketing, Content, Merchandising and Tech teams to align campaigns with business goals. Your Skills: A minimum of 2 years of relevant working experience in Fashion&Luxury field . Proficiency in SFMC and campaign management. Experience with HTML coding, AMP Script, SQL. Knowledge of marketing automation, CRM, and data-driven strategies. Familiarity with Salesforce Service Cloud and Data Cloud (preferred). Salesforce certifications considered an advantage. Excellent knowledge of English, fluency in Italian will be a plus. Strong analytical, organizational, and cross-functional communication skills. Strong, energetic character and can-do attitude. Strong attention to detail. Diversity and inclusion are integral to Versace's DNA. We promote an inclusive environment where employees and customers from diverse backgrounds are welcomed, valued, and celebrated. We take pride in our commitment to diversity, equality, and inclusion, and will continue to uphold these principles wherever we do business. Our doors are open to all. WE ARE AN EQUAL OPPORTUNITY EMPLOYER M/D/F - At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V