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A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material. Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects. The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country. Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome. GENERAL ROLE The Department Manager, in partnership with the Store Manager, successfully manages all boutique activities, leading and supporting the development of their team, focusing on business and customer experience with highest integrity, actively embodying Hermès culture and values. MAIN RESPONSABILITIES People management and development Plan daily activities, setting objectives and assigning tasks to the team; Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development; Participate in recruitment activities in partnership with the leading team and in line with the HR strategy; Provide induction for new arrivals and ensure their full integration within the team; Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas; Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition; Propose people development plans to store management and HR; Identify training needs and share them with the store management and the training manager. Sales and Customer experience Drive the achievement of sales goal through their team members, with a specific responsibility on their departments; Develop business strategy and action plan to enhance the growth of their departments; Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities; Support the store team in difficult and complex sales and in managing complaints; Plan morning briefings, ensuring involvement of all team members and support them in their preparation; Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines. Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators; Develop an action plan to meet targets based on performance indicators analysis; Be responsible of buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc; Operations Support store management in organizing, ensuring proper floor coverage and supervision; Collaborate with operations team and store management to improve end to end processes in store; Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience. PROFILE Bachelor's degree preferably with a hospitality or fashion management focus; Fluency in Italian and English. A third language will be considered an advantage; Professional background: strong career in management, preferably with international and luxury fashion retail experience; Proficient with Excel / IT tools; Exemplarity (application of procedures, presence on the ground, attitude, presentation, etc.); Driving and charismatic presence on the sales floor and with various interfaces; Analytical skills and a particular appetite for defining strategies; Excellent leadership attitude and ability to lead and motivate a team; Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde." Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material. Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects. The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country. Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome. GENERAL ROLE The Department Manager, in partnership with the Store Manager, successfully manages all boutique activities, leading and supporting the development of their team, focusing on business and customer experience with highest integrity, actively embodying Hermès culture and values. MAIN RESPONSABILITIES People management and development Plan daily activities, setting objectives and assigning tasks to the team; Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development; Participate in recruitment activities in partnership with the leading team and in line with the HR strategy; Provide induction for new arrivals and ensure their full integration within the team; Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas; Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition; Propose people development plans to store management and HR; Identify training needs and share them with the store management and the training manager. Sales and Customer experience Drive the achievement of sales goal through their team members, with a specific responsibility on their departments; Develop business strategy and action plan to enhance the growth of their departments; Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities; Support the store team in difficult and complex sales and in managing complaints; Plan morning briefings, ensuring involvement of all team members and support them in their preparation; Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines. Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators; Develop an action plan to meet targets based on performance indicators analysis; Be responsible of buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc; Operations Support store management in organizing, ensuring proper floor coverage and supervision; Collaborate with operations team and store management to improve end to end processes in store; Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience. PROFILE Bachelor's degree preferably with a hospitality or fashion management focus; Fluency in Italian and English. A third language will be considered an advantage; Professional background: strong career in management, preferably with international and luxury fashion retail experience; Proficient with Excel / IT tools; Exemplarity (application of procedures, presence on the ground, attitude, presentation, etc.); Driving and charismatic presence on the sales floor and with various interfaces; Analytical skills and a particular appetite for defining strategies; Excellent leadership attitude and ability to lead and motivate a team; Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. The Armani style, in expressing a precise vision – down to the most minute detail, is a style in the truest sense of the word: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values through style. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. Context and purpose of the job: Within the Armani Exchange A|X Store in Milan, you will join the team as Department Manager. You will work with the Store Manager in managing the assigned department and the team, taking care of operations and performance maximization (sales volume, profitability, customer portfolio, etc.). You will work in close contact with the Client Advisors by infusing energy into the team through your commitment and lead with passion to stimulate achievement of the best possible results. All these efforts aim to offer excellence in customer service. You will oversee the development of each Client Advisor, identifying the strengths and areas for improvement, training and coaching them daily. Responsibilities: Drive sales by analysing performance data and implementing improvement strategies for your Department and for the whole storeAnalyse objectives provided by the Store Manager to the Client Advisors and drive their achievementFoster client-centric culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities and salesOrganize and conduct staff induction programs, trainings, morning briefings, one to one in order to support team’s growth and engagementIdentify and develop talents within your team to propose for internal development opportunities in agreement with the Store Manager and the HR TeamSupport the Store Manager on staffing roster and annual leave, always ensuring proper coverage of the selling floor and smooth store operationsEnsure impeccable aesthetics in the store taking care of internal visual and windows display following VM guidelinesObserve and apply Company policies and procedures, ensuring that all directives are observed in the storeOversee management of warehouse space and ensure availability of the full range of items in the collection. Monitor warehouse spaces dedicated for example to repairs, packaging, VM toolsSupervise goods receiving and stock management are always efficient and timelyHelp the Store Manager maintaining organization of administrative responsibilities and supervise cash procedures and regulationsTake an active role in inventory Requirements Must have skills:3+ years of experience in the same role, possibly within the Fashion & Luxury industryAnalytical skills and KPI knowledgeHigher education diploma and/or degreeFluent knowledge of English and ItalianManagerial skills and customer service skillsOutstanding communication and interpersonal skillsExcellent team leadership skillsResponsibility and reliability We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth. Requirements Must have skills:3+ years of experience in the same role, possibly within the Fashion & Luxury industryAnalytical skills and KPI knowledgeHigher education diploma and/or degreeFluent knowledge of English and ItalianManagerial skills and customer service skillsOutstanding communication and interpersonal skillsExcellent team leadership skillsResponsibility and reliability We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. The Armani style, in expressing a precise vision – down to the most minute detail, is a style in the truest sense of the word: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values through style. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. Context and purpose of the job: Within the Armani Exchange A|X Store in Milan, you will join the team as Department Manager. You will work with the Store Manager in managing the assigned department and the team, taking care of operations and performance maximization (sales volume, profitability, customer portfolio, etc.). You will work in close contact with the Client Advisors by infusing energy into the team through your commitment and lead with passion to stimulate achievement of the best possible results. All these efforts aim to offer excellence in customer service. You will oversee the development of each Client Advisor, identifying the strengths and areas for improvement, training and coaching them daily. Responsibilities: Drive sales by analysing performance data and implementing improvement strategies for your Department and for the whole storeAnalyse objectives provided by the Store Manager to the Client Advisors and drive their achievementFoster client-centric culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities and salesOrganize and conduct staff induction programs, trainings, morning briefings, one to one in order to support team’s growth and engagementIdentify and develop talents within your team to propose for internal development opportunities in agreement with the Store Manager and the HR TeamSupport the Store Manager on staffing roster and annual leave, always ensuring proper coverage of the selling floor and smooth store operationsEnsure impeccable aesthetics in the store taking care of internal visual and windows display following VM guidelinesObserve and apply Company policies and procedures, ensuring that all directives are observed in the storeOversee management of warehouse space and ensure availability of the full range of items in the collection. Monitor warehouse spaces dedicated for example to repairs, packaging, VM toolsSupervise goods receiving and stock management are always efficient and timelyHelp the Store Manager maintaining organization of administrative responsibilities and supervise cash procedures and regulationsTake an active role in inventory Requirements Must have skills: 3+ years of experience in the same role, possibly within the Fashion & Luxury industryAnalytical skills and KPI knowledgeHigher education diploma and/or degreeFluent knowledge of English and ItalianManagerial skills and customer service skillsOutstanding communication and interpersonal skillsExcellent team leadership skillsResponsibility and reliability We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth. Requirements Must have skills: · 3+ years of experience in the same role, possibly within the Fashion & Luxury industry · Analytical skills and KPI knowledge · Higher education diploma and/or degree · Fluent knowledge of English and Italian · Managerial skills and customer service skills · Outstanding communication and interpersonal skills · Excellent team leadership skills · Responsibility and reliability We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. The Armani style, in expressing a precise vision – down to the most minute detail, is a style in the truest sense of the word: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values through style. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. Context and purpose of the job: Within the Emporio Armani Flagship Store in Milan Manzoni, you will join the team as Department Manager. You will work with the Store Manager in managing the assigned department and the team, taking care of operations and performance maximization (sales volume, profitability, customer portfolio, etc.). You will work in close contact with the Client Advisors by infusing energy into the team through your commitment and lead with passion to stimulate achievement of the best possible results. All these efforts aim to offer excellence in customer service. You will oversee the development of each Client Advisor, identifying the strengths and areas for improvement, training and coaching them daily. Responsibilities: Drive sales by analysing performance data and implementing improvement strategies for your Department and for the whole storeAnalyse objectives provided by the Store Manager to the Client Advisors and drive their achievementFoster client-centric culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities and salesOrganize and conduct staff induction programs, trainings, morning briefings, one to one in order to support team’s growth and engagementIdentify and develop talents within your team to propose for internal development opportunities in agreement with the Store Manager and the HR TeamSupport the Store Manager on staffing roster and annual leave, always ensuring proper coverage of the selling floor and smooth store operationsEnsure impeccable aesthetics in the store taking care of internal visual and windows display following VM guidelinesObserve and apply Company policies and procedures, ensuring that all directives are observed in the storeOversee management of warehouse space and ensure availability of the full range of items in the collection. Monitor warehouse spaces dedicated for example to repairs, packaging, VM toolsSupervise goods receiving and stock management are always efficient and timelyHelp the Store Manager maintaining organization of administrative responsibilities and supervise cash procedures and regulationsTake an active role in inventory Requirements Must have skills:3+ years of experience in the same role, possibly within the Fashion & Luxury industryAnalytical skills and KPI knowledgeHigher education diploma and/or degreeFluent knowledge of English and ItalianManagerial skills and customer service skillsOutstanding communication and interpersonal skillsExcellent team leadership skillsResponsibility and reliability We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth. Requirements Must have skills:3+ years of experience in the same role, possibly within the Fashion & Luxury industryAnalytical skills and KPI knowledgeHigher education diploma and/or degreeFluent knowledge of English and ItalianManagerial skills and customer service skillsOutstanding communication and interpersonal skillsExcellent team leadership skillsResponsibility and reliability We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.