HERMES
"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde." Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.
Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.
The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.
Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.
GENERAL ROLE
The Cashier is responsible for ensuring and supporting all cashiering and accounting activities based on the specific needs and providing the most memorable customer journey during the final boutique experience.
MAIN RESPONSABILITIES
Open and close the cash register and control the effective payments; Attend clients during their final steps of purchase and check cash transactions associated to the different payments and clients; Support customers providing all type of information, including aftersales product care suggestions; Perform all in-store sales transactions (records sales and payments). Set up the till and cash up, manage banking authorizations, and assist foreign customers with tax refund procedures; Contribute to all or part of the store's daily back-office operations to support selling teams; Help to implement and apply procedures. Ensure that data is entered into the system and that IT tools are updated; Collect and update client data, in accordance with privacy policy and company procedures; Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services, taking part in morning briefing activities; Play an active role in customers' events and animations whenever needed; Willing to work temporarily. Fixed-term contract with expected full-time working hours. PROFILE
Bachelor's degree preferably in accounting or and equivalent academic background; Fluency in Italian and English. A third language will be considered an advantage; Professional background: previous experience in similar positions, preferably in a luxury goods boutique; Proficient with Excel / Power Point / IT tools; Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements:
Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!
Tempo Determinato
Milano