HERMES
"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde." Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.
Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.
The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.
Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.
GENERAL ROLE
The Senior Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.
MAIN RESPONSABILITIES
Strive to develop sales beyond their own product category to satisfy clients' needs and ensure the most memorable omnichannel experience, in line with Hermès image company procedures; Advise and support customers on all product categories to satisfy clients' needs and ensure the most memorable omnichannel experience; Develop and maintain a relevant customer portfolio through a proper client discovery and a bespoke experience in order to establish long-term relationships and developing new clients; Build a solid product knowledge, being updated about novelties, prices and stock availabilities; Lead complex sales and clients' requests, manage complaints, assist them throughout the entire customer journey including after sales activities; Actively contribute to business development through proposal of commercial actions; Collect and update client data, in accordance with privacy policy and company procedures; Support operation tasks, be aware of company procedures and systems and ensure compliance; Act as role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends and best practice. PROFILE
Bachelor's degree preferably with a fashion/linguistic focus; Fluency in Italian and English. A third language will be considered an advantage; Professional background: strong experience in the direct sales to clients, preferably in a luxury good boutique, an international experience will be considered a plus; Proficient with Excel / IT tools; Have excellent leadership attitude and ability to lead and motivate a team; Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements:
Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!
Tempo Indeterminato
Venezia
