Vip Key Account Manager / Online Sales Associate
Paese : Svizzera
Regione : Ticino
Città : LUGANO
Categoria : Commercio
Tipo di contratto : Tempo Indeterminato
Tipo di lavoro : Full time
Esperienze : Esperienza tra 2 e 5 anni
All our collections can be seen as works of art and stand for nobility and perfection. Our every days challenge is always to live up to the expectations of our customers all over the world.
Descrizione del posto (Mansioni)
Maximize online sales within your assigned region and handle customer needs via phone and email communication.
Provide exceptional online customer service support.
Manage verification of orders and ensure timely fulfillment.
Resolve order-related issues by liaising between client and internal/external groups (warehouse/logistic/repairs).
Reply on product and transaction related inquiries.
Support QA and share product and website related client feedback.
Assist with various operational tasks.
Identify opportunities and participate in the development of functional and service enhancements in order to maximize sales.
University, commercial degree or similar.
Outstanding luxury selling behaviours, listening and responding to customer needs to deliver service.
Minimum of 1-year experience in Sales or Account Management (preferably in a luxury fashion industry).
Fluent English (and German is a plus), preferably knowledge in another foreign language like Italian, Spanish, French, Polish, Bulgarian.
Excellent written and verbal skills.
Proficient in the use of IT systems, both customer service specific and windows packages.
Strong organizational and follow-up skills.
Ability to work under pressure.
Client orientation and relationship management.
Ability to work a flexible retail schedule: including some weekends, evenings, and key event days.
Confident and articulate.