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Stock Operations Manager - Boutique Roma

Paese : Italia

Regione : Lazio

Provincia : Provincia di Roma

Città : ROMA

Categoria : Logistica

Tipo di contratto : Tempo Indeterminato

Tipo di lavoro : Full time

Esperienze : Esperienza tra 5 e 10 anni

Presentazione dell'azienda

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.
Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.
The company brings together more than 12.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11 Stores present in the country.
Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 11 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

Descrizione del posto (Mansioni)


The Stock Operations Manager ensures an optimal management of the store stocks in order to enable sales teams to offer the best service to customers, supervising the stock team and being a strong support and partner to the sales team, he/she is responsible for all physical and the corporate software product flows and ensures that the store stock is constantly accurate and well-organized, in strict respect of the Group procedures.


Management and coordination
Team management
Manage a team of stock controllers and organize their day-to-day work
Set objectives and do the appraisals for the year and provide regular feedbacks
Train, coach and develop the stock team
Transversal management
Liaise with the Store Manager (ex : stock take organization / stock controls), After Sales & Customer Service (ex: rotas), Department Managers (ex: replenishment from remote stockrooms) whenever relevant
Liaise with corporate: be the entry point at store level for all questions and issues related to the stock (Customer Service, Logistics at central level, Internal Control, Product Offer at local level)
Assign corrective actions to store team members in case of stock-related issue
Contribute actively to team meetings organized by Store Manager and during morning briefing to report on operational issues and stock-related KPIs

Stock Operations Management and Control

Day-to-day operations and controls for a perfect stock accuracy
Supervise and support the team for all incoming and outbound physical and IT product flows (receiving, ticketing, transfers and shipments, etc.)
Process Product returns as frequently as necessary (control and relabeling) and reintegrate the concerned products in the available stock.
Cancel expired reservations and put the concerned products back in the available stock
Follow-up and correct negative stocks, with the assistance of the stock team
Manage defective / shop soiled products with the stock team
Stock takes & cycle counts
Plan and ensure an appropriate preparation of stock takes and cycle counts
Contribute to scanning and investigations
Check cash counters
Produce the final report for Finance department (to be validated by Store Manager)
Propose actions to improve future stock takes results (methods, tool, training…) and reduce shrinkage

Maintenance & Security

Be responsible for the boutique day-to-day maintenance (lighting, cleaning, access, security) by collecting information about complains and misfunctioning and coordinate boutique visits with suppliers and the Head Office in order to ensure timely interventions and quality controls
Manage external security agents, in coordination with the Store Manager
Be responsible for health & safety procedures
Continuous process improvement and performance follow-up
Define and implement an optimized organization of storage
Define, implement and communicate storage best practices and processes in line with the business needs and internal rules (storage by process, area, signage)
Proactively perform adjustments whenever necessary to adapt to changing needs: challenge storage set-up, send slow-movers back to the remote stockroom to make room for seasonal products etc.

Stock-related procedures

Be responsible for the appropriate application of storage rules, stock procedures and best practices by all team members (KPIs follow-up, 5S controls: Sort, Set in order, Shine, Standardize, Sustain, etc.)
Be the store’s key user and trainer on stock-related processes: train new comers on processes & tools, communicate on any evolution (new features and/or procedures), support the team on any issue
Raise alerts if needed and propose action plan / corrective actions to optimize flows, simplify day-to-day operations and facilitate the work of store team (ex: creation of a deported stock, review of delivery frequency…)

Replenishment flows

Liaise with your Store Manager / Department Managers to pull the right products and
Manage replenishment processes, in coordination with Department Managers and/or Store Manager, through analyzing stock levels, future/pending deliveries and sales
Help store management to monitor overall stock and prepare purchase (for instance, by keeping track of possible shortages on highly requested products)


Stock accuracy:

Perfect match between physical and the corporate software stock,
Results of annual stock takes and cycle counts (number of discrepancies, Shrinkage rate),
Level of negative stocks
Quality of replenishment (if applicable): Level of stock (MoS), number of product shortages
Quality, clearness and cleanliness of stockroom organization
Quality of relationships with the team
Quality of relationships with upstream stakeholders


  • University Degree
  • Previous experience of at least 5 years in a Stock and Managerial position, preferably in the Retail environment
  • Very organized, rigorous and reliable, proactive and able to organize the work of the team and to anticipate
  • Management and communication skills / leadership, ability to work with sales teams and liaise with corporate
  • Service-oriented, proactive to propose improvements and support other team members
  • Proficient with Excel / IT tools
  • Fluent in both English and Italian (French will be considered a plus)
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