Sales Associate

 
Sales & Service

• Provide the highest possible standards of customer service both face to face and via the telephone / WhatsApp / email. Proactively nurture and build a personal client file and data base.
• Demonstrate that every opportunity to satisfy the customer has been explored, within the given parameters.
• Respond positively to coaching feedback from the Assistant Manager and / or Boutique Manager and ensure that it is implemented.
• Demonstrate comprehensive knowledge of all products within boutique and use this information to meet the features and benefits needs of the customer.
• Consistently aim to provide the highest quality service to the customer, measured by the highest Mystery Shopper commendation within the team.
• Support the store to achieve company budgets through the achievement of targets.
• Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards.

• Demonstrate strong interpersonal skills and the ability to adapt service requirements to the customer.

 
Operations

• Understand and properly execute all systems and POS procedures to ensure prompt and efficient sales transactions and full compliance.
• Attend team briefings and training sessions; deliver regular briefing sessions to the team on brand products and social media update.
• Keep abreast of ongoing developments within the brand by reading all available company information including internal and external media.
• Ensure the store is kept clean and tidy, ensuring it adheres to company standards at all times.
• Handle all point of sale transactions in line with the company set standards and regulations are understood and execute the company policies and procedures.
• Ensuring all stock counts are completed regularly and you adhere to the Health & Safety policy.
• Maintain a high standard of presentation and merchandising of product in accordance with the company merchandising policy.
• Have a thorough understanding of stock management systems and ensure compliance with company policies and procedures to minimise stock loss and ensure stock accuracy.

 
KPIs

• SALES BUDGET
• MYSTERY SHOPPING RESULTS
• INVENTORY MANAGEMENT
• COMMUNICATION WITH BM / SAV AND MANAGEMENT IN HQ

To work as a Sales Associate, you must be driven to sell and provide the highest possible standards of customer service.  In this role you should develop a strong client base and build strong internal and external relationships whilst always being an exceptional ambassador for the brand.

Requirements

• Ideally already working as Sales Consultant role or similar in the luxury retail industry.
• Fluent in Italian & English (other languages an advantage)
• Good knowledge of MS Office, MS Excel, PowerPoint.
• Have an understanding of selling principles and customer service.

 
Behaviours

• Effective listening and communication skills to encourage customer trust
• Committed to the task at hand and where necessary, go beyond the call of duty in order to achieve their key objectives.
• Remain confident when dealing with challenges showing a passion to problem solve.
• Develop and comply with the systems, procedures, objectives and timescales set by the manager.
• Demonstrate a can-do attitude and a team player approach.
• Adopt an accommodating and helpful manner, debate, agree and where necessary accept the objectives set by others and work within agreed parameters in order to ensuring tasks are complete.