Sales Assistant (M/W) - Full Time (40h) - Roma
Paese : Italia
Regione : Lazio
Provincia : Provincia di Roma
Città : ROMA
Categoria : Vendita al dettaglio
Tipo di contratto : Tempo Indeterminato
Tipo di lavoro : Full time
Esperienze : Esperienza di meno di 2 anni
Presentazione dell'azienda - ZADIG & VOLTAIRE
The signature of the brand comes from its fine materials such as cashmere, silk and leather.
By revisiting basics in a casual and rock’n roll way, Zadig & Voltaire is the embodiment of a new type of luxury. Chic, laid-back, cool.
To see the current collection :
www.zadigetvoltaire.com
Descrizione del posto (Mansioni)
The Sales Assistant will welcome and assist customers throughout the entire sales process, describing the product, always focusing on delivering the highest customer experience. You will support the store management in building a store environment that nurtures creativity and employees development.
Selling skills:
-Be a brand ambassador and embrace the brand Selling Ceremony
-Drive sales: warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale.
-Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT)
-Provide personalised advice and drive sales according to the customer’s needs
-Be able to build customer loyalty, understand customer relationship management
-Be able to communicate efficiently and effectively
-Be knowledgeable of the collection and the brand iconic pieces
Operations :
-Drive sales: Operating till system, take and process payments
-Manage the till and customers queuing efficiently
-Follow company policy and procedure
-Manage the needs of the customer including exchanges, credit notes and holds
-Offer each customer the opportunity to be on the mailing list
-Maintain the replenishment of bags, boxes etc -Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
-Processing the deliveries
-Maintain a luxurious store environment and standards
-Answer calls promptly and efficiently, with a pleasant and welcoming manner
-Execute the loss prevention procedure and conducts regular inventories
-Ensure the shop floor and stock room standards are maintained in a clean, tidy condition
-Follow the health & safety guidelines
Merchandising :
-Process deliveries (new collection, replenishment…), transfers
-Process the replenishment of the items on the shop floor according to the ZV Standards
-Support the Store Management in the VM guidelines implementation
Profilo
You are hard-working, dynamic, energetic with a commitment to customer service.
ITALIAN and ENGLISH are required, additional languages are beneficial.