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Junior IT Assistant

Paese : Italia

Regione : Piemonte

Provincia : Provincia di Cuneo

Città : CUNEO

Categoria : IT - Internet

Tipo di contratto : Tempo Indeterminato

Tipo di lavoro : Full time

Esperienze : Esperienza tra 2 e 5 anni

Presentazione dell'azienda

Headquartered in Barcelona, Pronovias Group is the global leader in luxury bridal sector, having dressed the dreams of brides across 90 countries for more than 50 years.

Our mission is to bring more happiness into the world by dressing our customer's dreams with style and offering an exciting and inspiring place to work.

The Company operates a sophisticated portfolio of multiple brands including Pronovias, its Haute Couture line Atelier Pronovias, St Patrick White One and Nicole Milano with a strong focus on customer centricity in the digital age.

The Group’s bridal and eveningwear dresses are sold in more than 30 countries in our +100 own retail stores, as well as through 3,800 independent point of sales.

You are invited to experience for yourself the magic of bridal so don't hesitate in giving us the opportunity to meet you!

Descrizione del posto (Mansioni)

Pronovias Group is looking for a Junior IT Assistant to be based in Centallo (Cuneo, Italy). We expect to complete basic IT maintenance and support tasks, as well as managing the IT support to our stores and to the customer regarding Pronovias Italy’s Channels and Totems. This person will ensure that IT support requests are managed effectively and responded to in a timely manner.

Responsibilities:
-Manage local suppliers as requested to support business users and guarantee normal business operations (e.g. in Retail stores)
-Review proposals from suppliers and confirm/validate invoices on a monthly basis
-Organize work, prioritize activities, and communicate effectively progress on key activities to upper management
-Monitor the internal ticketing systems and lead the resolution of these tickets within acceptable Service Level Agreements
-Provide remote hands-on support, communicate resolution when applicable, and respond to any queries in a timely manner whether in person or remotely
-Escalate support requests to Pronovias’ Helpdesk when they cannot be completed locally
-Create user accounts, manage permissions and passwords
-Provide telephone and email support to Retail stores, external warehouse, and other locations
-Support the in-house team with basic requests (i. Changing printer toner, replacing cables, setting up projectors, moving computers, mobile devices etc..)
-Reports hierarchically to the Operations Director based in Centallo and functionally to the Infrastructure Manager based in HQ in Spain
-Operate and administrate the local infrastructure (servers, storage, backups, routers, firewalls) in accordance of the directives of the HQ in Spain.
-Follow the IT Security guidelines established by the CISO in Spain.

Profilo

-Proven 2-3 year of experience managing outside suppliers
-Proven 4-5 years of experience as IT help desk technician – he incrementado los años
-Ability to work in high-stress and demanding environments is a must
-Tech savvy with working knowledge of office automation products, database and remote control
-Good understanding of computer systems, mobile devices and other tech products
-Ability to diagnose and resolve basic technical issues
-Proficiency in English, Spanish is a plus, no creo que haga falta este nivel.
-Proficiency in excel, pivot table, SQL database, power point, deseable, pero no necesario.
-Experience in a Retail environment is a plus
-Excellent communication skills
-Knowledge of Infor M3 is a plus
-availability to travel to HQ in Spain occasionally
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