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in Store Trainer - Boutique Milano

Paese : Italia Italia

Regione : Lombardia

Provincia : Provincia di Milano

Città : MILANO

Categoria : Risorse Umane - Formazione

Tipo di contratto : Tempo Indeterminato

Tipo di lavoro : Full time

Esperienze : Esperienza tra 5 e 10 anni

Presentazione dell'azienda

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.
Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.
The company brings together more than 17.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11 Stores present in the country.
Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 11 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

Descrizione del posto (Mansioni)

As In Store Trainer, you will be a role model for the colleagues in store, being partner of the Store Management to ensure that highest standards will be embedded by the Sales Team on the shop floor, coaching and empowering them in relational and sales skills to ensure the most memorable customer experience.

The In Store Trainer is responsible for:
  • Liaise with the Store Management and the Training Manager to plan and implement In-store programs, ensuring consistency, proper deployment and involvement of all target participants based on store focus and needs.
  • Follow up on the trainings provided to ensure the key knowledge is well delivered to the whole team and to secure a continuous learning experience.
  • Execute newcomers’ induction program, be a guide and keep track of their progress and support need.
  • Maintain updated track records of training participants, materials and tools that have been used for each training session or learning experience.
  • Make regular reports for management reviews on training effectiveness, evaluate training result, monitor post-training action plans, maintain and update employee training records.
  • Be able to use and suggest new formats, experience e-learning and new tools, innovating the methodology and delivery.
  • Provide on-floor coaching and guidance to staff who requires improvement in service capability, drive talent development initiative.
  • Excel as Role Model of Hermès values and culture for all members of the team, embodying brand image and showing highest integrity and ethical behavior.


Must have:
  • Ideally, the candidate will be qualified from a Business School, preferably in Humanistic/Business administration. Master or specialized training regarding training management and coaching is appreciated.
  • At least 5 years of experience in retail activities in international retail contexts or service-oriented companies, where the candidate was involved in training and management activities.
  • Outgoing and balanced personality, good emphatic, social and communication skills, ability to work in autonomy as well as a proactive, professional and positive attitude.
  • Good understanding of luxury brands and Hermès culture: understand the peculiarity of Hermès in Retail Industry.
  • Excellent organizational and management skills and ability to develop professional behaviors and high level of sales and customer service attitude.
  • Excellent computer skills, MS Office, excel and Power point.
  • Fluency in Italian and English, written and spoken. Knowledge of French will be considered a plus.
  • Dedication to outstanding level of service, accuracy, diplomatic skills and discretion complete the profile.
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