Sito internet
plein.com
plein.com
Global CRM Specialist
Tipo di contratto : Tempo Indeterminato
Tipo di lavoro : Full time
Esperienze : Esperienza tra 2 e 5 anni
Presentazione dell'azienda
PHILIPP PLEIN is a highly successful luxury fashion brand. The driving force of the company is human inspiration and creativity with the aim to set trends rather than following them. This strong belief paved the way to become today’s international lifestyle brand.
All our collections can be seen as works of art and stand for nobility and perfection. Our every days challenge is always to live up to the expectations of our customers all over the world.
All our collections can be seen as works of art and stand for nobility and perfection. Our every days challenge is always to live up to the expectations of our customers all over the world.
Descrizione del posto (Mansioni)
What you'll do:
- Responsible of the quality of Customer Data Base;
- Responsible of the in-store trainings for CRM/Clienteling culture spreading;
- Develop customers data analysis in order to provide customer insights to other teams and to top management, based on recurrent or ad-hoc needs;
- Provide scheduled and ad-hoc reports on sales, retail targets, seller targets, data collection online and offline, digital campaigns results, etc.
- Database segmentation, in order to target marketing activities appropriately;
- Monitor and analyse stores/sellers’ performances and CRM/Clienteling KPIs;
- Coordinate in-store data collection tactics and loyalty programs, delighting events and brand awareness activities;
- Work and communicate cross functionally and to top management.
Profilo
Skills & Requirements:
- 2-3 years of experience in the same or similar role (experience in the luxury industry will be considered as a plus);
- Engineering, Economics, or Business backgrounds with the passion, skills, and experience to deliver high quality business analysis to our brand;
- Fast learner, ability to use different systems with ease; proactive mindset and propensity to take initiative anticipating needs;
- Outstanding analytical skills and problem-solving capabilities, and a strong ability to interpret test results and draw insights;
- Strong working knowledge of Excel;
- Good Knowledge of CRM, Marketing Automation, Omnichannel processes and supporting systems;
- Basic knowledge of Salesforce solutions (CRM, MA)
- Fluency in Italian and English is required;
- Ability to handle multiple projects, activities and priorities simultaneously;
- Willingness to engage effectively across the business and with third parties, at all levels of seniority;
- Ability to understand and provide clarity on complex problems, often “on the fly”;
- Thrives in a challenging, fast paced and dynamic working environment.
Stampa
