Global CRM Coordinator

Paese :
Italia
Regione :
Lombardia
Provincia :
Provincia di Milano
Città :
MILANO
Categoria :
Commercio
Tipo di contratto :
Contratto a durata Indeterminata
Tipo di lavoro :
A tempo pieno
Esperienze :
Esperienza tra 5 e 10 anni

Descrizione dell'azienda

Retail Luxury Goods

Descrizione del posto

An International Retail Luxury Company is looking for a Global CRM Coordinator directly reporting into the Global CRM Director.

Profilo

Main Responsibilities:
  • Coordination of CRM and Clienteling activities
  • Managing Fashion Show’s invitations & re-see appointments
  • Reference of CRM Legal Compliance
  • CRM Budget managing
  • Governance of CRM Procedures & Guidelines
  • Setting and Monitoring of CRM KPIs & delivering proper Action Plans (Actionable Analysis)
  • CRM Training modules & Induction
  • CRM events & workshops organization
  • Database quality & maintenance
  • Retention & Recruitment campaigns
  • Attitude to work on delighting & gifting loyalty programs

Skills Required:  
  • Fluency in English
  • Positive attitude
  • Dealing with ambiguity
  • Team working
  • Action Oriented
  • Priority Setting
  • Problem Solving
  • Proactivity
  • Autonomy
  • Understanding Fashion & Luxury Customer

Additional requirements:
  • Fashion & Luxury background
  • Previous experience in HQ
  • Salesforce platform knowledge