Dimensione del testo

Digital Business Operations Specialist

Paese : Italia Italia

Regione : Lombardia

Provincia : Provincia di Milano

Città : MILAN

Categoria : Marketing

Tipo di contratto : Tempo Indeterminato

Tipo di lavoro : Full time

Esperienze : Esperienza tra 2 e 5 anni

Descrizione del posto (Mansioni)

Giorgio Armani S.p.A.
The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears
Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.
Context and Purpose of the job 
The Digital Business Operations Specialist will play a critical role in supporting the day-to-day operations of our e-commerce business. This position is responsible for executing various operational tasks, including order management monitoring, managing daily escalations coming from Client Service and coordinating with regional teams to maintain a premium online shopping experience for our customers. 
  • Monitor real-time data to evaluate operational effectiveness and compliance
  • Work closely with the Client Service team to manage daily escalation and complex issues and to integrate feedback
  • Manage escalations to other stakeholders in case of issues on orders fulfillment and delivery
  • Prioritize and resolve issues based on their business impact, ensuring a positive customer experience
  • Collaborate with the Digital Business Operations Manager to ensure flawless performance of our online store
  • Assist in the execution of business operations to meet best-in-class performance benchmarks
  • Experience of 2 years in E-Commerce
  • Passion for luxury fashion and e-commerce operations
  • Fluent in English (written and spoken)
  • Organization, proactivity, problem solving and attention to details
  • Strong communication skills and ability to deal with a range of colleagues and external stakeholders
We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.

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