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Customer Service Specialist

Paese : Italia

Regione : Lombardia

Provincia : Provincia di Milano

Città : MILANO BRERA

Categoria : Commercio

Tipo di contratto : Stage

Tipo di lavoro : Full time

Esperienze : Studente

Data di inizio : 01/01/21

Stipendio : 500

Presentazione dell'azienda

We launched TBD Eyewear with the aim of enhancing the image of Italy abroad and promoting its excellence and unique creativity. Our accessories come from the expertise of talented Italian manufacturers, holding out against the ubiquitous empire of huge multinational groups.

TBD Eyewear has a flat hierarchy, where communication occurs by short lines. We strive to improve ourselves and each other every day. Innovative ideas and input are greatly valued and creativity is highly appreciated and stimulated.

Descrizione del posto (Mansioni)

As part of our growth, we are looking for a Customer Service Specialist in smart working to be the main point of contact for our customers with the following specific tasks:
Deliver outstanding customer service that is courteous, accurate, and timely
Manage and prioritize incoming customer inquiries
Coordinate with logistics partners to handle shipments and returns as well as any potential issue or documentation needed
Support Management Team in identifying the most important issues and frustrations from our customers and provide solutions to resolve them
Analysing customers feedback to report on a regular basis about trends of users’ questions, issues and behaviours
Support the team for the processing of invoices and credit notes

Profilo

Preferred & Required Skills:
  • Excellent English and Italian verbal and written communication skills
  • Being able to work well remotely both independently and as a member of a team
  • Keen eye for details and being a problem solver
  • Outstanding interpersonal skills, strong thinking skills as well as a proactive attitude
  • Excellent knowledge of E-Commerce businesses and Digital field
  • Proven ability to prioritize, meet deadlines, make the best use of limited resources
  • Operational experience with both internal and external 3Ps
  • Previous experience with Magento and Zendesk is a plus
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