Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

Overview

As Customer Service Representative, you will support the Customer Service team in activities related to the order data management and customer service support.

You will be asked to contribute to solve every situation in the best way under the supervisory of the Global Sales Operations Manager - Customer Service & Transportation.

The Customer Service Representative will be in contact principally with external customers and internal ones such as Sales teams, Finance and Logistics Departments.

Your Mission

• Ensure the customer order management, from the selling campaign period to the delivery of the product (order entry into the system, cancellations, PO entries, blocks/unlocks, discounts and notes/payment terms/freight forwarder, order control);
• Is in charge to prepare the appropriate documentation through the system (stealth 3000);
• Prepare follow up reports to monitor orders progression;
• Request prepayments where needed in line with internal orders procedures;
• Be in contact with the departments involved in the process such as Sales team, Logistics, Production Planning and Controlling, Finance, Merchandising to ensure regularity, quality and timing of the actions required to process the order and deliver the goods in the most efficient way;
• Guarantee a stable customer service support being the reference point for every kind of request received by clients, giving them continue update on the order status and delivery timing and solving all issues related to the order (i.e. orders delivery errors or orders discrepancies);
• Monitoring of internal flows among departments involved and reporting of any discrepancies;
• Actively contributes to the process efficiency with a proactive approach in order to prevent/solve critical issues.

Requirements

• Excellent use of office package;
• At least 3 years of experience in the role/sector;
• Knowledge of Stealth 3000 is a plus;
• Flexibility, result orientation, problem solving, proactivity;
• Accuracy, attention to detail;
• Team spirit and ability to work in team;
• Excellent communications skills, both written (e-mail) and verbal;
• Good English knowledge written and verbal.

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.