Client Service Expert

Client Service Iberica

Milan, Italy

Reference Number:

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Client Service Expert Italy & Iberica where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Support Customer Service Team in the following activities:
 

• First level support (1-to-1) for all administrative queries for all Wholesale channels (IR MOB/MUB) e.g. missing/damaged parcels, product availability, credit and stock returns, orders and invoices etc.
• Orders (input/approve in SAP, backorders, invoicing, credit/debit notes, EDI order processing etc.), track deliveries for IR MOB and MUB accounts, as well as additional special processes required.
• Key users for B2C systems as SAP, SRP, EPOS and Kronos/Quinix
• Back-end activities for CRM systems, ensuring loyalty member data is checked, maintained and processed correctly.
• IR MOB/MUB stock recall or returns, from securing initial authorization and receipt of product, to the handling of correct input and approval in SAP.
• Providing feedback as well as any other on improvement areas.

About you

We are looking for a unique and amazing talent, who brings along the following:
 

• Minimum 2 years of work experience in a fashion customer- and commercial focused retail environment or minimum 1 year of work experience in a similar customer service role in a Consumer Goods Business with SAP know-how
• Advanced verbal communication and presentation skills
• Excellent organizational and planning skills.
• Strong customer service focus and relationship building skills.
• Proactive problem solver with ability to manage change effectively.
• Ability to work with multiple stakeholders.
• Local language, English & Spanish proficiency skills
• Excel advanced skills

About Swarovski

Swarovski is a Wonderlab where magic and science meet.

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world's highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski's heritage. This manifests today in the company's well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.