Client Experience And Partnership Manager
Categoria : Commercio
Tipo di contratto : Tempo Indeterminato
Tipo di lavoro : Full time
Esperienze : Esperienza tra 2 e 5 anni
Presentazione dell'azienda
The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world.
It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Emporio Armani and A|X Armani Exchange.
It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Emporio Armani and A|X Armani Exchange.
Descrizione del posto (Mansioni)
MISSION
The Client Experience and Partnership Manager will be a key member of the Client Engagement Team of Giorgio Armani Brand and will be in charge to help drive client acquisition and retention through branded event activations/animations, and strategic partnerships. Nurture and expand current Giorgio Armani client relationships and establish new ones, with the goal of meeting revenue targets. The person will work with the region/stores to select the clients in target for the experiences, follow up with selected prospect clients to maximize the engagement after the experiences. The resource will understand the clients, built and maintain long-term relationships with existing VIC clients and develop new partnership to offer unique and extraordinary experiences to our clients.
ACTIVITIES
- develop and execute at a WW level the client retention and acquisition plans to maximize revenue and grow a base of loyal clientele
- leading by example and developing individual relationships with top clients and prospects to enhance their relationship with the stores
- propose and facilitate exceptional customer experiences for VIC (Global Store experience, Image Events, Fashion show)
- build and maintain a book of high value clients; identify their preferences; follow-up on inquiries and concerns
- support and guide the region/store teams in all their clienteling activities, in conjunction with the CRM Manager, with special focus on top clients
- participate in client performance review in collaboration with the CRM team
FOCUS ON EXPERIENCE
- collaborate with the Events Team to create tailored experiences for VIC customers to address and exploit their buying cycle
- management of the tools necessary for the event: invitations, presentations, and ad hoc materials
- identify the right gift for selected prospects/Clients
- monitor the KPIs related to the initiatives
- oversee the execution of initiatives across regions
- attend the events and be the point of reference for them
PARTERNSHIP
- develop and manage the current partners, scout new one and create a relationship with them
- create presentations about new collaborations for internal stakeholder
- create and develop partnership in every aspect
The Client Experience and Partnership Manager will be a key member of the Client Engagement Team of Giorgio Armani Brand and will be in charge to help drive client acquisition and retention through branded event activations/animations, and strategic partnerships. Nurture and expand current Giorgio Armani client relationships and establish new ones, with the goal of meeting revenue targets. The person will work with the region/stores to select the clients in target for the experiences, follow up with selected prospect clients to maximize the engagement after the experiences. The resource will understand the clients, built and maintain long-term relationships with existing VIC clients and develop new partnership to offer unique and extraordinary experiences to our clients.
ACTIVITIES
- develop and execute at a WW level the client retention and acquisition plans to maximize revenue and grow a base of loyal clientele
- leading by example and developing individual relationships with top clients and prospects to enhance their relationship with the stores
- propose and facilitate exceptional customer experiences for VIC (Global Store experience, Image Events, Fashion show)
- build and maintain a book of high value clients; identify their preferences; follow-up on inquiries and concerns
- support and guide the region/store teams in all their clienteling activities, in conjunction with the CRM Manager, with special focus on top clients
- participate in client performance review in collaboration with the CRM team
FOCUS ON EXPERIENCE
- collaborate with the Events Team to create tailored experiences for VIC customers to address and exploit their buying cycle
- management of the tools necessary for the event: invitations, presentations, and ad hoc materials
- identify the right gift for selected prospects/Clients
- monitor the KPIs related to the initiatives
- oversee the execution of initiatives across regions
- attend the events and be the point of reference for them
PARTERNSHIP
- develop and manage the current partners, scout new one and create a relationship with them
- create presentations about new collaborations for internal stakeholder
- create and develop partnership in every aspect
Profilo
PROFILE
- Master’s Degree in Economics
- Minimum 5 years of experience in a similar position (HQs based and Retail context)
- Experience in elaborating action plans to recruit new VIC and maximize the client experience
- Pragmatic approach with an ability to translate ideas into actionable activities
- Strategic vision, capacity to execute and deliver quick wins and mid/long term goals
- Good communication skills, ability to work in team, problem solving and proactivity
- Fluent in English, mastery of another language would be a plus
- Master’s Degree in Economics
- Minimum 5 years of experience in a similar position (HQs based and Retail context)
- Experience in elaborating action plans to recruit new VIC and maximize the client experience
- Pragmatic approach with an ability to translate ideas into actionable activities
- Strategic vision, capacity to execute and deliver quick wins and mid/long term goals
- Good communication skills, ability to work in team, problem solving and proactivity
- Fluent in English, mastery of another language would be a plus
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