Sales Associate (IT/Eng) - la Rinascente Milan

Paese :
Italia
Regione :
Lombardia
Provincia :
Provincia di Milano
Città :
MILAN
Categoria :
Vendita al dettaglio
Tipo di contratto :
Contratto Temporaneo
Tipo di lavoro :
A tempo pieno
Esperienze :
Esperienza tra 2 e 5 anni
Data di inizio :
June 1st 2018
Lingua :
Inglese(Bilingue)

Descrizione dell'azienda

We are actually searching for a :


Sales Associate
Italian / English
Full time

Descrizione del posto

We are actually searching for a :


Sales Associate
Italian / English
Full time

Job mission

Provide an outstanding customer service experience (highly personalized and efficient) and be an excellent ambassador for the Christian Louboutin brand as part of a high performing sales team.

Main responsibilities

•Build quality relationships with customers resulting in strong sales records and customers’ loyalty by using advanced sales techniques
•Provide exceptional standards of customer experience surpassing customer expectations at every opportunity by following Christian Louboutin Sales Ceremony through the whole process of their experience
•Assess customer needs and advise on product ranges best suited
•Demonstrate and reflect the luxury brand image through customer service, attitude, personal grooming, dress code and behaviour
•Develop a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
•Demonstrate a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
•Attend and participate in all training and events as required
•Perform back-office activities such as: data entry into the system (customers and sales), inter store movements, stock counting, product receiving, daily closures, inventories, cleanliness of the sales floor, client database...
•Manage returned items, including filing any damage etc…
•Inform Management about litigations and escalate complex cases
•Ensure stock replenishment at all times and report shortages
•Support the visual merchandising to the highest standard
•Follow all company procedures in ordering, cash handling and other common practices
•Develop curiosity and knowledge of the competition and build network

Profilo

Profile

 
  • 3 years’ experience as Sales Associate (or similar position) for a luxury brand
  • Previous experience in selling high end luxury products (shoes and leather goods accessories) preferable
  • Excellent understanding of store procedures and selling techniques
  • Passion for fashion luxury and for the brand
  • Strong communication and interpersonal skills
  • Confident and able to interact appropriately and professionally with customers in order to maximise sales
  • Extremely customer service and results orientated
  • Excellent personal appearance – smart with a sense of individual style
  • Passion for fashion luxury and trends
  • Versatile and flexible
  • Strong follow up and customer service management
  • Able to inspire the team: envision the future with confidence, creativity and freedom
  • Stands with authenticity, integrity and respect
  • Drives his/her activity and the team with agility & care, and is committed to excellence with a can do attitude 
  • As team-players, collaborates with positivity, open-mindedness and fun
  • Excellent attention to details
  • Openminded and humble
  • Good computer skills (Microsoft Excel, ERP etc.)
 
Languages
  • Fluent in Italianand English a must
  • Additional languages are a plus (Chinese, Russian, French,…)
     
Please send your CV and application letter in English
 
Please note that if you don’t hear from us within 2 weeks after having submitted your application, you should consider your profile has not been selected.