Retail Operations Manager
Giuseppe Zanotti spa is the rapidly growing company behind the Giuseppe Zanotti Design luxury fashion brand.
Thanks to the originality and elegance of its products, strict development and production control, profound knowledge of the markets and a precise sales and communication strategy, Vicini S.p.A. has grown rapidly since its establishment in the mid 1990’s to become a leading company in the luxury footwear market.
The company has grown up around Giuseppe Zanotti's creative workshop, with the artisan heritage of one of Italy’s most famous footwear districts. It has always invested most of its resources in research and development and in the quality of a 100% Made in Italy product. Its collections are extensive and the workmanship is especially complex, particularly because they are made on a small scale just like tailor-made. Direct control of the process has however made it possible to reconcile creativity with handcrafted quality, featuring dynamics characteristic of the industry that are sensitive to market time requirements.
Descrizione del posto
Link between Head Office and Retail Field Team, as part of the retail team, supports one of the most important departments as the main link to support ongoing business growth while adhering to policies and procedures.
Retail Operations Manager role provides the proper assessment and implementation of in-store processes and policies at global level to ensure productive selling environments, while keeping the company and brand image at the highest standard.
•Create, update and disseminate all policies and procedures;
•Review and update of the retail induction and selling ceremony manual;
•Ensure all stores are adhering to company policies and procedures;
•Consistently review and identify any critical areas that require additional guidelines;
•Provide prompt resolutions for store inquires;
•Visit stores with consistency;
•Ensure the proper use of all digital tools as it relates to retail operations;
•Conduct in-store operations trainings;
•Provide weekly update and analysis on business performance and retail incentive;
•Coordinate activities to operationally prepare for store; openings/renovations/relocation activities within their respective market through conducting conference calls (or meetings) to ensure smooth opening and proper dissemination of information to key departments;
•Support the onboarding of all new hires store managers when possible in collaboration with the District Manager.
- University degree holder in business or related disciplines,
- At least 5 years of experience in a multi-store support role and in a fast-paced, luxury fashion environment;
- Initiative and proactive spirit; “can-do” attitude,
- Analytical skills and details orientation,
- Solid interpersonal skills,
- Professional knowledge of fashion/design,
- High Proficiency: in Excel and PowerPoint
- Planning, organising, informing,
- Business/culture awareness,
- Training skills,
- Fluency in English.