Online Sales Associate - Arabic Mother Tongue

Paese :
Italia
Regione :
Toscana
Città :
FLORENCE
Categoria :
Vendita al dettaglio
Tipo di contratto :
Contratto a durata Indeterminata
Tipo di lavoro :
A tempo pieno
La tua esperienza :
Esperienza tra 2 e 5 anni
Lingua :
Arabo(Bilingue)

Descrizione dell'azienda

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
For further information about Gucci, visit www.gucci.com

Descrizione del posto

Role Mission
The eCommerce Online Sales Associate is accountable for providing the highest level of client care. This individual will handle all aspects of order management with a focus on providing sales and customer service to clients via phone and email. They will have an ease of conversation building relationships and connecting with others. The client service team is an in-house diminutive call center and the team works together closely therefore collaboration is a key part of the team's success.
Key Accountabilities
- Maximize online sales and repeat customers through phone/email communication
- Provide exceptional online customer service support
- Manage verification of orders for fraud and ensure timely fulfillment
- Resolve order-related issues by liaising between client and internal/external groups (warehouse/UPS/repairs)
- Initiate and follow-up with charge sends
- Answer product related and general inquiries
- Keep current with product information and attend pre-season product training meetings
- Assist with various operational and administrative tasks
- Support QA and share product and website related client feedback
- Contact clients for credit card declines and ensure daily sales goals are met
- Identify opportunities seek new initiatives and participate in the development of functional and service enhancements in order to maximize sales

Profilo

Job Requirements
- Arabic mother tongue
- Fluent in English
- Intermediate in Italian
- Ability to work a flexible retail schedule: including some Saturdays and key event days
- Luxury eCommerce sales and customer service experience
- Outstanding luxury selling behaviors listening and responding to customer needs to deliver service
- Detail oriented with a pleasing personality; demonstrate an energetic and positive attitude
- Interest and experience in high-end luxury fashion
- Client centric mentality
- Drives to meet and exceed sales goals and customer expectations
- Ability to build relationships connect with others solve problems and impact and influence others
- Resourceful and creative problem solver
- Computer proficient (Microsoft Suite)
- Ability to prioritize and multi-task in a dynamic environment
- Internet savvy