Emeair Retail After Sales - Internship

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Esperienza di meno di 2 anni
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Descrizione dell'azienda

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
For further information about Gucci, visit www.gucci.com

Descrizione del posto

Role Mission
We are looking for an intern for our EMEAIR Retail After Sales Function. He/she will support the Retail After Sales Manager and Team in daily activities, in accordance with established procedures
Key Accountabilities
- Support the Regional Retail Aftersales Team in managing day-to-day support to the stores, using the appropriate software 
- Maintaining regular contact with stores/HQ by telephone or email, in order to deep analyze specific aftersales issues
- Summarize and manage data coming from the appropriate software, report management and analysis
- Is part of the Retail Client Centric Approach, monitoring Store After Sales KPI in line with the Company Policies and guidelines


Key Requirements
- Degree in Management or Social studies
- Highly committed to Gucci brand and strong passion for opportunity presented;
- Fluent in Italian and English (preferred a third language)
- Team Skills: confident, sociable, adaptable, hard-worker
- Excellent Skills on Office Applications (especially on Excel)
- Problem solving: strong analytical and detail oriented skills
- Communication: excellent interpersonal and written/oral communications skills
- Pro-active approach: self-starter who is motivated and curious to learn