Emea Retail Trainer

Paese :
Italia
Regione :
Lazio
Città :
ROME
Categoria :
Risorse Umane - Formazione
Tipo di contratto :
Contratto a durata Indeterminata
Tipo di lavoro :
A tempo pieno
Esperienze :
Esperienza tra 2 e 5 anni
Lingua :
Inglese(Bilingue)

Descrizione dell'azienda

One of the most prestigious Italian luxury menswear brand, Brioni was founded in Rome in 1945 by two representatives of the Italian excellence, Nazareno Fonticoli, a tailor from Abruzzi, and Gaetano Savini, a charismatic entrepreneur from Umbria. Throughout its history, Brioni has been and continues to be a point of reference for the entertainment, institutional and business worlds in Italy and abroad, followed by a loyal clientele of countless Hollywood personalities, heads of state and business leaders. In 1952 Brioni changed the perception of male elegance by presenting, for the first time ever, a men's wear collection on the catwalk at Palazzo Pitti, Florence. Today Brioni continues to guarantee excellence in tailoring under the leadership of CEO Fabrizio Malverdi. Since 2011 Brioni is part of Kering, a worldwide leading Luxury and Sport & Lifestyle Group.

Descrizione del posto

ROLE MISSION
 
The EMEA Retail Trainer reports to Retail Excellence Manager and is in charge of retail training for our boutiques in Europe, with a special focus on Italy, France, UK and Spain. His/her goal is to translate Retail Excellence strategy in in-store daily behaviors, acting as a coach for the store staff, empowering and training them on both product knowledge and selling techniques, in order to enhance the customer experience and drive the business
 
KEY ACCOUNTABILITIES
 
* Coach store staff on the floor, identifying strengths and opportunities for improvements, constantly stimulating their sense of ownership and the ability to engage and surprise the customer
* Partner with Store Managers to build dedicated store and individual action plans to improve KPIs and enhance the customer experience
* Coordinate and deliver in the stores all learning programs regarding product knowledge and selling techniques; follows-up on results and business impact of these programs
* Perform store visits and create dedicated reports to be shared with involved departments – HR, Merchandising, Visual Merchandising, Communication - in order to leverage on different aspects impacting on the customer experience

Profilo

KEY REQUIREMENTS

 

* Bachelor Degree

* At least 5 years of experience in a similar position

* In-store experience in a luxury retail environment

* Luxury retail background and knowledge, knowledge of KPIs

* Knowledge of menswear is a plus

* Fluent in English, a second language is a plus

* Coaching skills

* Customer orientation

* Planning and organization

* Communication, impact, empathy

* Drive and proactivity

* Flexibility and passion to deal with different cultures