e - Commerce Customer Care Specialist

Corso Europa, 11 (5° Floor) 20122 MILANO - ITALY
Paese :
Regione :
Città :
Categoria :
Tipo di contratto :
Contratto a durata Indeterminata
Tipo di lavoro :
A tempo pieno
Esperienze :
Esperienza tra 2 e 5 anni
Lingua :

Descrizione dell'azienda

In 2000, Retail Search Srl understood the importance of retail expansion and rapidly gained renowned recognition as a specialized retail executive search firm. Throughout the years we have established a confidence and authority with our clients, which has led us to expand our search to other functions such as product, sales, operations, etc.

Through a direct search and an important database, we are able to recruit the best candidates in the following departments:

- Retail
- Sales
- Operations, Fashion Design and Technical Positions
- E-commerce
- Brand & Product
- Marketing & Communication
- Finance
- Human Resources

Retail Search collaborates with the most important fashion houses in Italy and abroad as well as other practice industries guaranteeing a high level of service and consultancy.

Retail Search Owners – Linda Rossi and Francesca Aveta - except being the “commercial heart of the company” they supervise and actively participate in each phase of the candidate search following every single step and presentation.

The Team of Retail Search has distinctive competencies that allow them to deeply understand client company’s needs with daily search management and final candidate selection.

Descrizione del posto

For an important multibrand fashion / luxury reality, we are looking for a E-Commerce Customer care specialist for the Milan office


The profile, bilingual Italian / English, will be placed in in the E-commerce Operation Team. She/He comes ideally from a previous experience in companies or communication agencies in the fashion sector and she/he has passion for fashion
He/she he will take care of customer assistance and she/he will be responsible in collecting and analyzing customer needs in order to improve pre and post sales processes on e-commerce platforms
In detail he/she will take care of:
  • Data analysis
  • Customer service via email, telephone, text message, chat in Italian and English.
  • Support for sales activities and online team.
  • Post-sale management, returns
  •  Anti-fraud supervision for the verification of online payments.
  • Proactive collaboration with colleagues in order to optimize customer management processes and internal procedures.
It’s Requested good interpersonal skills, good organizational skills and problem solving attitude