e - Commerce Customer Care Specialist
In 2000, Retail Search Srl understood the importance of retail expansion and rapidly gained renowned recognition as a specialized retail executive search firm. Throughout the years we have established a confidence and authority with our clients, which has led us to expand our search to other functions such as product, sales, operations, etc.
Through a direct search and an important database, we are able to recruit the best candidates in the following departments:
- Operations, Fashion Design and Technical Positions
- Brand & Product
- Marketing & Communication
- Human Resources
Retail Search collaborates with the most important fashion houses in Italy and abroad as well as other practice industries guaranteeing a high level of service and consultancy.
Retail Search Owners – Linda Rossi and Francesca Aveta - except being the “commercial heart of the company” they supervise and actively participate in each phase of the candidate search following every single step and presentation.
The Team of Retail Search has distinctive competencies that allow them to deeply understand client company’s needs with daily search management and final candidate selection.
Descrizione del posto
For an important multibrand fashion / luxury reality, we are looking for a E-Commerce Customer care specialist for the Milan office
He/she he will take care of customer assistance and she/he will be responsible in collecting and analyzing customer needs in order to improve pre and post sales processes on e-commerce platforms
In detail he/she will take care of:
- Data analysis
- Customer service via email, telephone, text message, chat in Italian and English.
- Support for sales activities and online team.
- Post-sale management, returns
- Invoicing, transport documents, tax documents.
- Anti-fraud supervision for the verification of online payments.
- Coordination with warehouses and logistics department, couriers and shipments.
- Proactive collaboration with colleagues in order to optimize customer management processes and internal procedures.