Customer Service Manager

Paese :
Regione :
Città :
Categoria :
Tipo di contratto :
Contratto a durata Indeterminata
Tipo di lavoro :
A tempo pieno
La tua esperienza :
Esperienza tra 5 e 10 anni
Lingua :

Descrizione dell'azienda

About Kering
A global Luxury group, Kering develops an ensemble of luxury houses in fashion, leather goods, jewellery and watches: Gucci, Bottega Veneta, Saint Laurent, Alexander McQueen, Balenciaga, Brioni, Christopher Kane, McQ, Stella McCartney, Tomas Maier, Boucheron, Dodo, Girard-Perregaux, Pomellato, Qeelin and Ulysse Nardin. Kering is also developing the Sport & Lifestyle brands Puma, Volcom and Cobra. By ‘empowering imagination', Kering encourages its brands to reach their potential, in the most sustainable manner.
The Group generated revenue of €12.385 billion in 2016 and had more than 40,000 employees at year end. The Kering share is listed on Euronext Paris (FR 0000121485, KER.PA, KER.FP).

Descrizione del posto

Role Mission
Coordinate a specific area of Customer Service and ensure an excellent standard of service to stores and internal clients satisfaction through relationship management in cooperation with all the involved company department. Guarantee the analysis of reached performances in the respect of defined targets
Key Accountabilities
- Ensure regularity, quality and timing of actions required to manage the order from its collections during sales campaigns through the delivery of goods using the organization internal mainframe systems
- Coordinate the human resources, managing the team through the empowerment of the resources in order to provide the services needed to satisfy the customers and the company targets; performance evaluation; creation of development plans
- Provide customer service support answering customer inquiries/issuing communications as required
- Communicate and coordinate with internal departments in order to meet customer expectations
- Guarantee a timely analysis of team's performance, managing issues with the customers


Key Requirements
- At least 5-year experience in customer service or in a department liaising with customers, within fashion or luxury industry strongly preferred
- Mastery of Italian and English and good knowledge of an additional language
- Good knowledge of MS Office
- Knowledge of SAP and of reporting systems would be a plus
- Problem solving
- Analytical skills
- Management and empowerment of human resources
- Excellent interpersonal and communication skills
- Proactivity, flexibility, self-confidence, self-control